Control Authorized Access in Your IT Infrastructure
Telecommunication managers and network administrators face significant challenges in managing complex IT environments, often on a global basis. Increases in mobile workforces and outsourcing of service providers, implies that achieving IT infrastructure control is paramount.
Benefits for YOUR IT Infrastructure using TBS Backplane Service
- Increased Control of
System Administrator and Server Provider Access
- Improved Cooperation
- Concrete Visual Evidence
- VideoLog Recordings Aid Rapid Problem Resolutions
- Ensure Compliance with Company Policies
- SOX & COBIT Compliant
Apart from system administrators, It is also essential for many telecommunication companies to control the access of service providers who have brought the rights to use their infrastructure. Our solution provides restrictions on when, how long and in which areas system administrators and service providers can access your IT infrastructure.
Even the slightest downtime or performance lag can cause irreparable loss of valuable customers, reputation, and employee productivity levels. With Sun Secure Global Desktop (SSGD) and TBS Backplane Service, external and internal administrators can directly work together quickly and simply, regardless of locality, via mouse and keyboard to rectify problems in a cost efficient approach.
Issues that face IT administrators today, such as deploying software updates, can be visually recorded providing benefits to management in that they know that administrators are only doing and accessing the work that they are supposed to be doing, and that administrators have visual recorded proof that the work that they have done, has been completed.
Sarbanes-Oxley Act 2002 section 404 states that “management
are responsible for establishing and maintaining an adequate internal control
structure and procedures for financial reporting”. VideoLogs and uploaded /
downloaded files are stored in a sustainable format – including the date, time
and the name of the operator. This enables you to reconstruct and, even more
importantly, prove who downloaded or executed which files when.
The Control Objectives for Information and related Technology (COBIT) is a framework for IT management that assists them with best practices in order to realise the benefits of Information technology and appropriate IT governance and control.
| COBIT Domain | COBIT domain issues that
SSGD and TBS Backplane Service address |
| Plan and Organise |
- Defining IT processes, organisations and relationships - Manage IT human resources |
| Acquire and Implement | - Maintenance of application software & technology infrastructure - Manage changes |
| Delivery and Support | - Manage data |
| Monitor and Evaluate | - Ensure regulatory compliance - Monitor and evaluate Internal control and IT processes |
Don’t Become a Statistic
"A 22-year old call centre worker was found guilty of hacking into his company's system to steal credit card information. Jeffric Carlos Abiera was able to gain access to a database maintained by Sitel's sister firm in the United States and, using an internal IP address, proceeded to purchase goods online using various credit cards.”
Filipino call center agent found guilty of hacking. Lawrence D. Casiraya, Computerworld, 5th May 06